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Privacy Policy

Effective Date: April 18, 2025
Business Name: Rolling Rideau Auto Spa (operated in Canada)
 

Rolling Rideau Auto Spa ("we", "our", or "us") is committed to protecting the privacy and personal information of our customers in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.
 

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website and services.
 

1. What Information We Collect
 

We may collect the following types of personal information:
 

  • Name

  • Email address

  • Phone number

  • Vehicle make, model, and condition

  • Service address (for mobile or drop-off bookings)

  • Booking or referral form responses

  • Payment-related information (processed securely by third-party providers)

  • Browsing activity on our website (via analytics tools)
     

2. How We Collect It
 

Information is collected through:
 

  • Online contact, booking, and referral forms

  • Emails or phone interactions with our team

  • Website cookies and analytics (e.g. Google Analytics)

  • Payment checkout via trusted processors (e.g. Wix Payments, Stripe)
     

3. Why We Collect It
 

We collect personal information to:
 

  • Deliver and manage detailing services (mobile, pick-up/drop-off, etc.)

  • Contact you with updates or confirmations

  • Process secure payments

  • Improve your user experience on our website

  • Communicate service changes, special offers, or promotions (only with your consent)

  • Maintain accurate business and tax records as required by law
     

4. Disclosure of Information
 

We do not sell or share your personal information with third parties for advertising. However, we do share it as necessary with trusted service providers that help operate our business:
 

  • Wix Payments and Stripe for secure payment processing

  • Google Analytics to monitor website performance and usage

  • Wix Bookings for appointment scheduling and reminders


Each provider is responsible for maintaining data protection under their own privacy policies and applicable laws.
 

5. Consent & Control
 

By using our website or services, you consent to the collection and use of your information as described in this Privacy Policy. You may withdraw your consent at any time (subject to legal or contractual obligations) by contacting us directly. You may also request to:
 

  • Access your personal information

  • Correct or update your information

  • Have your information deleted from our records
     

6. Protection of Your Information
 

We take appropriate safeguards to protect your information from loss, theft, misuse, and unauthorized access. Payment data is encrypted and processed securely through PCI-compliant platforms.
 

7. Children's Privacy
 

We do not knowingly collect personal information from anyone under 18 years old without parental consent. However, our services are open to all car owners regardless of age.
 

8. Retention of Information


We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law (e.g. for business or tax records).


9. Updates to This Policy


We may update this Privacy Policy to reflect changes in our practices, services, or legal obligations. Any updates will be posted on this page with the revised effective date.
 

10. Contact for Privacy Matters


If you have any questions, concerns, or requests about your personal information or this policy, please contact our Privacy Officer:
 

Privacy Contact:
Privacy Officer
📧 info@rollingrideauautospa.ca
📍 Rolling Rideau Auto Spa – Manotick, ON

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